Privacy Policy

Privacy Policy for Getbike.my

Last updated: August 28, 2023

Welcome to Getbike.my, the leading online marketplace for motorcycles in Malaysia. We respect your privacy and are committed to protecting your personal information. This privacy policy describes how we collect, use, disclose, and protect your personal information when you access and use our website or services. Please read this privacy policy carefully before you proceed.

1. What information do we collect?

We may collect the following types of information from you:

  • Personal information: This is any information that can identify you or be linked to you, such as your name, phone number, email address, payment information, delivery address, etc. We may collect this information when you create an account, post an advertisement, contact a seller or a buyer, purchase or sell a motorcycle, use our financing or fulfilment service, or contact us for any reason.
  • Usage information: This is any information that relates to your access and use of our website or services, such as your device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. We may collect this information automatically using cookies or similar technologies.
  • Cookies: These are small files that are placed on your device by our website or service providers, containing the details of your browsing history on our website or services. We may use cookies to enhance your user experience, remember your preferences, provide security features, analyze our website performance, and deliver relevant advertisements. You can manage your cookie settings through your browser or device settings.

2. How do we use your information?

We may use your information for the following purposes:

  • To provide and improve our website and services: We use your information to enable you to access and use our website and services; to process and fulfill your transactions; to provide customer support; to communicate with you; to monitor and analyze our website and services; to detect and prevent fraud; to resolve disputes; and to enforce our terms and policies.
  • To personalize your experience: We use your information to tailor our website and services to your preferences and interests; to deliver relevant content and advertisements; to measure and improve the effectiveness of our content and advertisements; and to solicit your feedback.
  • To comply with legal obligations: We use your information to comply with applicable laws and regulations; to respond to lawful requests from authorities; to protect our rights and interests; and to defend ourselves from legal claims.

3. How do we share your information?

We may share your information with the following parties:

  • Other users: If you are a seller who posts an advertisement on our website, we may share your name, phone number, email address, and location with the potential buyers who contact you. If you are a buyer who contacts a seller on our website, we may share your name, phone number, email address, and location with the seller. If you are a user who posts a review or a comment on our website, we may share your name and content with other users who view it.
  • Service providers: We may share your information with third-party companies that provide services on our behalf or in connection with our website or services, such as payment processing, loan, insurance, delivery, analytics, marketing, etc. We only share the information that is necessary for them to perform their services. We also require them to protect your information in accordance with this privacy policy and applicable laws.
  • Affiliates: We may share your information with our affiliates, which are companies that are owned or controlled by us or that own or control us. We only share the information that is necessary for them to provide or improve our website or services. We also require them to protect your information in accordance with this privacy policy and applicable laws.
  • Business partners: We may share your information with our business partners, which are companies that we collaborate with to offer or promote our website or services. We only share the information that is necessary for them to provide or improve our website or services. We also require them to protect your information in accordance with this privacy policy and applicable laws.
  • Other parties: We may share your information with other parties in the following situations:
    • When you consent or direct us to do so;
    • When we need to do so to comply with legal obligations or respond to lawful requests from authorities;
    • When we need to do so to protect our rights and interests or those of others;
    • When we need to do so to prevent or investigate fraud, security issues, or illegal activities;
    • When we need to do so to facilitate a merger, acquisition, sale, or transfer of assets involving our company or website.

4. How do we protect your information?

We take reasonable measures to protect your information from unauthorized access, use, disclosure, modification, or destruction. We use technical, administrative, and physical safeguards to secure your information. However, no method of transmission or storage is completely secure. Therefore, we cannot guarantee the absolute security of your information. You are also responsible for keeping your account and password safe and confidential.

5. How long do we keep your information?

We keep your information for as long as necessary to fulfill the purposes for which we collected it, unless otherwise required by law. We may retain some of your information for longer periods for legal, tax, accounting, or other legitimate business purposes. We may also retain some of your information for backup, archival, or audit purposes. When we no longer need your information, we will delete or anonymize it.

6. What are your rights and choices?

You have the following rights and choices regarding your information:

  • Access: You have the right to access and review the information that we have about you. You can do so by logging into your account or contacting us.
  • Correction: You have the right to correct or update the information that we have about you if it is inaccurate or incomplete. You can do so by logging into your account or contacting us.
  • Deletion: You have the right to request the deletion of the information that we have about you if you no longer want us to use it or if you have a valid reason to do so. You can do so by logging into your account or contacting us. However, we may not be able to delete all of your information if we need to retain some of it for legal, tax, accounting, or other legitimate business purposes.
  • Objection: You have the right to object to our use of your information for certain purposes, such as direct marketing or profiling. You can do so by adjusting your preferences in your account settings or contacting us.
  • Restriction: You have the right to request the restriction of our use of your information in certain situations, such as when you contest the accuracy of your information or when you object to our use of it. You can do so by contacting us.
  • Portability: You have the right to request the transfer of your information to another party in a structured, commonly used, and machine-readable format. You can do so by contacting us.
  • Withdrawal of consent: You have the right to withdraw your consent for our use of your information at any time. You can do so by adjusting your preferences in your account settings or contacting us. However, this will not affect the lawfulness of our use of your information before you withdrew your consent.
  • Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your privacy rights.

7. How do we handle children’s information?

Our website and services are not intended for children under 18 years old. We do not knowingly collect or solicit any personal information from children under 18 years old. If we become aware that we have collected any personal information from a child under 18 years old, we will delete it as soon as possible. If you are a parent or guardian who believes that your child has provided us with any personal information without your consent, please contact us.

8. How do we update this privacy policy?

We may update this privacy policy from time to time to reflect changes in our practices, laws, or regulations. We will notify you of any material changes by posting the updated privacy policy on our website and indicating the date of revision. We encourage you to review this privacy policy periodically to stay informed about how we collect, use, disclose, and protect your personal information.

9. How do you contact us?

If you have any questions, comments, or requests regarding this privacy policy or our privacy practices, please contact us at:

 

Getbike.my

Esports Asia Sdn Bhd

10-6-5 Queen’s Avenue

Jalan Bayam

55100 Kuala Lumpur.

 

Email: [email protected]

 

Phone: +6016-206 3920